14 Jan
Key Account Manager
Auckland, 556 Rosebank Road

Aquaheat Facility Services specialise in comprehensive facility maintenance solutions across New Zealand. Our dedicated team ensures that essential hard services including HVAC, boiler, refrigeration, electrical, plumbing, and carpentry operate seamlessly in commercial, industrial, and infrastructure settings. With over 70 years of experience, we pride ourselves on delivering reliable, high-quality maintenance, capital replacement, asset management and building compliance services that keep buildings safe, efficient, and comfortable. Aquaheat Facility Services is proud to be a member of the Horizon Energy Group. 

About the Role 

We are seeking an experienced Key Account Manager to join our Auckland Facilities Services team. This role is responsible for managing and growing relationships with key clients, ensuring service delivery meets contractual obligations, and identifying opportunities to enhance service offerings and drive business growth. You will act as the primary point of contact for allocated key accounts, overseeing planned maintenance, reactive works, and project delivery, while ensuring service level agreements, KPIs, and financial targets are achieved. This is a fast-paced, client-facing role requiring strong commercial acumen, technical understanding, and the ability to manage multiple stakeholders. 

Key Responsibilities 

  • Build and maintain strong, long-term relationships with key clients and stakeholders
  • Ensure delivery of all contracted services in line with SLAs, KPIs, and safety standards
  • Lead regular client meetings and prepare monthly, quarterly, and annual reports
  • Develop and manage 1, 3, and 5-year asset management plans
  • Identify, scope, quote, and support delivery of additional works and contract renewals
  • Monitor contract financial performance, budgets, and profitability
  • Proactively promote Aquaheat's multi-service offering
  • Collaborate closely with project managers, supervisors, and service teams to ensure seamless delivery
  • Champion health, safety, quality, and continuous improvement initiatives

About You 

To be successful in this role, you will bring a strong combination of technical knowledge, client relationship management, and commercial capability. 

Ideally, you will have:

  • A trade qualification in HVAC Mechanical, Electrical, or Plumbing (HVAC preferred)
  • At least 5 years' experience in a facilities or service delivery environment
  • Proven experience managing key accounts or service contracts
  • Strong financial and commercial understanding
  • A proactive approach to health, safety, and compliance
  • Excellent communication, reporting, and stakeholder engagement skills
  • A current NZ Driver's Licence 

What's in it for you?

  • Career development: working with a talented team and access to training resources.
  • Wellness benefits including health checks, flu jabs, EAP, and life and critical illness insurance.
  • Paid day off for your birthday and access to a range of corporate discounts.
  • A stable, well-respected company making a real difference in the industry. 

    We're looking for someone who is not only skilled but also lives our SWITCH Values:
  • Sustainability , Winning , Innovation , Trust , Customer Focus ,Health & Safety 

If you're ready to make an impact, apply now and help us shape the future.

Apply